Refund Policy

The Teddy Tree Refund Policy

The Teddy Tree (“the vendor”) values you as a customer and we endeavour to provide top class product and service at all times.  The vendor’s products are covered by both inherent and manufacturers warranties that ensure your products are fit for the purpose for which they are sold.  Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised. The customer is responsible for all freight costs incurred when exchanging or returning items to our shop. Both refunds and exchanges require the goods to be returned to The Teddy Tree by the customer in a complete form inclusive of all packaging.  The Teddy Tree bares no legal liability in respect of manufacturer’s warranty and acts only as an agent between manufacturer and customer where issues arise.

The responsibility to arrange pickup and transportation of goods purchased through The Teddy Tree with a local pickup service is solely the responsibility of the purchaser.

Restocking of goods purchased

Where the vendor has tendered goods in good faith and without error, and the purchaser wishes to cancel an order and obtain a refund, the vendor retains the right to recover costs incurred.

Restocking of items where the purchaser has requested a refund will incur a fee of $20 AUD or 5% of the dollar value of the sale, whichever is greater.  This fee mirrors the fees charges to The Teddy Tree and will be enforced at the discretion of the vendor.

Backordered items

The vendor will make all attempts to fulfil orders and negotiate with the purchaser to determine what both parties consider to be a reasonable time frame for supply.

Where an item has been purchased by backorder and cannot be supplied by the vendor within a reasonable time frame a refund will be provided to the purchaser in full inclusive of fees charged to the vendor.